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Scan Monthly No. 023

January 2005
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  Signals of Change
    – The Handheld Lifestyle
– Risk Algorithms: Terrorism versus Tsunamis
– Proliferating Privacy Threats
– Personalized BioBanks
– Asian Globalization
– Computing: Beyond Ballistics
  Insights
    – New Perspectives on Intelligence
– Learning in Context of Business Processes and Workflows
  Calendar
  Watch-List


Signals of Change


The Handheld Lifestyle
SoC081
Handheld devices are evolving to consolidate a sufficient number of functions to make them lynchpins in many active people's lives. As functions converge on a single device, opportunities open up for increased consumer efficiencies, potential new services, and synergies among existing products and services.


Risk Algorithms: Terrorism versus Tsunamis
SoC082
The Asian tsunami of December 2004 raises questions about how companies, governments, and organizations evaluate the threat of potential disasters and allocate funds for dealing with them. In the past three years, the world has spent billions of dollars coping with the threat of terrorism while spending relatively little on potentially more dangerous natural-disaster threats such as a global pandemic of the avian flu.


Proliferating Privacy Threats
SoC083
Although public awareness of privacy problems seems to grow at a linear rate, potential threats to privacy seem to be emerging at an exponential rate. Recent developments indicate that new technologies continue to transform the privacy landscape substantially—frequently in ways that are impossible for consumers to track.


Personalized BioBanks
SoC084
Storing your own living tissue for future use avoids the problems of tissue rejection by the immune system. Although we're far from cultivating organs, some forms of tissue—such as skin, teeth, and ligaments—are suitable for culturing and amenable to storage. Will we save some cells from our youth to create young skin for our elder years?


Asian Globalization
SoC085
Globalization is taking on an increasingly Asian flavor as Asia mobilizes to extend its influence throughout the world. In transnational trends in trade, finance, technological innovation, creative talent, and cultural dynamism, Asia (especially China) appears to be leading the way.


Computing: Beyond Ballistics
SoC086
The legacy of computing's origins in the world of linear determinist phenomena lingers on, but no need exists for it to do so. Computers are learning to explore the stochastic world by wading directly into large databases. And the new models of intelligence that will be necessary are turning up right on time.



Insights


New Perspectives on Intelligence View full summary
D05-2498   Download this Insight

For the past 20 years, while establishing his reputation as a leading designer of consumer computer and telecommunication devices, Jeff Hawkins has closely tracked developments in neuroscience research and initiatives in artificial intelligence (AI). He notes that the lack of a conceptual framework for how the brain operates has hindered progress in neuroscience. Not having a conceptual framework for how human brains work has also resulted in frustration on the part of artificial-intelligence researchers. Hawkins claims that the AI community never managed to agree on what intelligence is or just what the process we call understanding entails. So AI researchers have pursued a variety of options as diverse as expert systems, parallel-processing computing architectures, and neural nets. These options have resulted in only limited success because they replicate or model only small parts of the brain processes active in intelligence. Hawkins claims that a more comprehensive framework will enable the integration of these partial solutions and models into more effective implementations of the technologies already available for creating intelligence. Hawkins believes that his memory-prediction model of intelligence provides both the definition of intelligence and the framework of understanding necessary to advance neuroscience and AI.

Hawkins hopes that researchers working with his new memory-prediction framework of human intelligence will be able within ten years to build machine-intelligence capabilities that will far outstrip today's AI implementations and possibly even human capabilities. Hawkins's rethinking of brain processes is ambitious, but it is generating extensive discussion among neuroscientists, psychologists, and researchers working on AI. Whether the memory-prediction framework will serve as a turning point in machine intelligence remains a question, but the framework is generating controversy and original thinking in all three fields. The chances are good that out of such turbulence will come innovative approaches that will reshape how society and businesses approach fairly fundamental business and social processes involving intelligence.

Hawkins published in 2004 a book that proposes a new conceptual framework for understanding intelligence. On Intelligence describes Hawkins's framework and explains the reasons why Hawkins believes that researchers' understanding of brain processes has reached a turning point that will rapidly enable machine intelligence in a variety of formats after years of frustration with traditional AI techniques. This study provides an overview of Hawkins's framework and speculates on some of the implications of the theory. Author: Kermit M. Patton. 9 pages.



Learning in Context of Business Processes and Workflows View full summary
D05-2499   Download this Insight

In recent years, executives and managers responsible for corporate learning and training have come under increasing pressure to demonstrate their business value in terms of business performance. We expect that this change will continue and help build support for changing learning and training operations toward the new model in which learning aligns more closely and integrates with and even embeds within business processes and workflows. The resulting higher degree of proximity of learning to work and workflows holds promise of bringing us closer to a situation in which we can more confidently understand the correlation and causal relationships between learning and business performance.

This report, developed by SRI Consulting Business Intelligence's Learning-on-Demand program, examines key characteristics of workflow learning—the term that Jay Cross, a learning guru leading the Workflow Institute, coined and one that we use to represent learning that connects closely and aligns with work tasks specific to job roles and relates to business objectives, processes, and workflows. The report also presents case studies that illustrate how organizations are starting to design and deploy workflow learning systems. The report includes recommendations and action steps for enterprise adopters and vendors as they plan for the emergence of workflow learning. The case-study research indicates that the key benefits that early adopters are experiencing from workflow learning include:
  • Improved productivity and business outcome. In contrast to traditional just-in-case learning with low proximity to work, workflow learning creates closer linkage and connection between learning and work processes and work task. The result is more immediate application of the learning.

  • Improved relevance and use of learning content and resources. Workflow-learning content is more granular or modular and more work-task specific than traditional courseware so that it can be easily and quickly accessible and usable during work processes. Generic and abstract content is less useful. Content can serve in a push or pull mode, and in either case it will be driven by the specific needs arising while one is doing work.

  • Greater focus on learner and work context, improving worker satisfaction. Successful workflow learning will center on the learner, the job role, and the learner's learning needs while doing specific work tasks. Systems will be flexible enough to allow different learner preferences and enable learners to control how learning takes place, but a wide range of options will be available.
How quickly, or to what degree, organizations will embrace workflow learning is uncertain, but people who engage in major enterprise transformation involving business-process redesign are especially well positioned to implement workflow learning. Web services will also likely facilitate and accelerate workflow learning and are starting to find applications. In the longer term, the result could be very different ways of working and learning. Author: Eilif Trondsen. 36 pages.



Calendar


Scan™ Abstract Meetings
Scan abstract meetings (in which SRIC-BI [now SBI] staff participate in a free-form discussion of current Scan abstracts) are open for client observation/participation on:
  • 23 March 2005 at 9:00 am

  • 18 May 2005 at 9:00 am

  • 20 July 2005 at 9:00 am

  • 21 September 2005 at 9:00 am

  • 19 October 2005 at 9:00 am

  • 25 January 2006 at 9:00 am.
Please contact your SRIC-BI (now SBI) marketing representative to schedule participation in any of the Scan meetings.




Watch List


The Scan program's scanning and research processes identify areas on the periphery of your organization's focus that constitute potential opportunities or threats. The areas that we decide bear watching go on Scan's watch list of defining forces that are transforming the business environment. Current watch-list topics include:

The Scan Program's Watch List of Defining Forces